SUPPORT
Manual & Update
USER'S MANUALS & FIRMWARE UPDATE
Tracking Order
For a tracking information, please check the link below and fill the form with the tracking number of your order.
International ePacket-Japan Post
After a package has arrived in your country, sometimes the tracking information will be updated faster in your local postal services. Please check the tracking information by your local postal services if the tracking page of JapanPost seems to be late.
Warranty
We offer 1 year warranty for any of our product.
Exceptions:
(a) to damage caused by accident, abuse or misuse, negligence or failure to maintain the product;
(b) to damage caused by natural disasters such as fire, lightning, flood, earthquake;
(c) to consumable parts, such as jacks, switches, pots, enclosureor or vacuum tubes unless failure has occurred due to a defect in materials or workmanship;
(d) if the product has been opened or previously repaired by unauthorized persons.
User pays shipping expenses if any.
Repairs
For repair, please go to:
Return Policy
We will repair or replace any defective products, but we do not accept returns for any reason. Thank you for your understanding.
Frequently Asked Questions
ABRACADABRA
Q: When I turn the mode knob on the ABRACADABRA, the unit seems to turn off (enter bypass) at certain knob positions.
A: The modes “Inf + Cho + Oct Up” and “Inf + Cho + Oct Dn” operate differently from the other modes on ABRACADABRA. In these two modes, when the pedal is in bypass, pressing the footswitch causes the unit to capture and hold the input sound at that exact moment. The held sound is then processed with an octave shift (up or down) and a chorus effect.
Because of this design, when switching the mode knob from any other mode into either “Inf + Cho + Oct Up” or “Inf + Cho + Oct Dn”, the pedal will initially remain in bypass, which may appear as if the unit has turned off. This is normal and expected behavior.
CONTACT
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